Delivery Time:
Please allow about 15 business days processing/production time.
Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
ATTENTION
Attention:
(1)If you want to cancel your order 12 hours later after you receive our cofirmation or want to exchange and return your package without any quality problem, you will need to pay $20 for the restocking fee.
(2)The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email customerservice@hergivenhair.com ASAP,
and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.
We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
(3)Please do remember to co-wash the hair before your first install to reduce tangling.
1. How long will it take for my order to arrive?
At the moment, all orders are running on a 3-5 business day processing/production time (big sales excluded). (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
2. What are your shipping rates?
We use DHL/Fedex/UPS on all orders. The shipping fee starts at $10 and depends on the products' weight.
3. Do you ship internationally?
Yes. We ship worldwide.
4. Will you provide a tracking number after shipping?
Yes, once your order is ready you will receive email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL's website.
5. What is your RETURN POLICY?
Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email customerservice@hergivenhair.com ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA).
Returns without Authorization are not allowed.
You are responsible for all return shipping costs. We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
6. Can I exchange my HGH hair?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture and length within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email customerservice@hergivenhair.com ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
You will earn 50 Points for writing a review this product >>
The crowned in my curls coiled unit looked like a full lace wig because in the video, she parted it down the back. Is this full lace?
A:
No dear, this is a lace closure wig. The lace size is only 4"x4" in the front.
Diane St. Ange.Verified Buyer
06/27/2018
Q:
What is the density of the Crowned In My Curls" Coily Unit
A:
The density of this wig is about 150%.
Christian.Verified Buyer
03/04/2018
Q:
I have a very big head and I wanted to know how big the wig is
A:
The biggest size we can offer to this wig is size M.
- 1. Circumference: 22.5-23"
- 2. Front to Nape: 14.5"
- 3. Ear to Ear across Forehead: 13"
- 4. Ear to Ear over Top: 13"
- 5. Temple to Temple Round Back: 15.5"
- 6. Nape of Neck: 6"
More details, please check the "MEASUREMENT" beside the option of Cap Size.
Barbara.Verified Buyer
02/22/2018
Q:
Does the Crowned in My Curls Coily unit come in black?
A:
Hi dear, the color will be natural hair color #2. But if you want it to be darker like 1B, we can dye it for you. And there will be some extra payment.
Anne Gracou.Verified Buyer
02/12/2018
Q:
Is this unit pre pluck as well
A:
Yes, this unit has already been pre-plucked for a more natural hairline.
Crowned In My Curls Coily Unit
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You will earn 50 Points for writing a review this product >>
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Only one gift will be sent in each order.
The gift will only be sent with your order and won't be sent separately.
The coupon code is valid for $100+ orders with no time limitation.
