Delivery Time:
Please allow a 15 business day processing/production time.
Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
ATTENTION
Attention:
(1)If you want to cancel your order 12 hours later after you receive our cofirmation or want to exchange and return your package without any quality problem, you will need to pay $20 for the restocking fee.
(2)The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP,
and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.
We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
(3)Please do remember to co-wash the hair before your first install to reduce tangling.
ASK A QUESTION
customers questions
Storm.Verified Buyer
Q:
How do I choose a different hair color? Also does this have clips? Can I go swimming with this wig?
A:
Hello, we only offer natural color and #1B color for this wig.
We also have coily clip-ins, here is the link:https://www.hergivenhair.com/coily-textured-clipin-hair-extensions-p-9/
Yes, you can swim with our hair. However, we highly recommend you wear a swim cap to protect salt water from taking all the moisture out of the hair, or it will cause tangling.
Marie Lockett.Verified Buyer
Q:
Hi
Can I wear my hair up with a full lace wig
What is the average lifespan for your wigs
Are you located in the United States
Do I need to sign for my delivery
Thank you
Have a good day
A:
1. Yes, you can.
2. As our hair is 100% human virgin hair, it will shed and tangle like our own hair. The slight shedding is normal and will not affect your installation.
The life expectancy of the hair is solely dependent on the care and daily routine you provide to your hair. Please avoid chemical harm or heat harm. If the hair is clip in or weft, please seal it before installation. It will help reduce the shedding.
If well maintained, our hair can last 5-6 months for daily installation. If you have a professional stylist help you maintain your hair regularly, it will last more than one year.(we have some customers who have the experience to last our hair more than two years with better maintenance themselves)
Attention:
As the curl of the kinky texture is tightest, you will need more effort to manage it and you will experience more shedding compared to the coily and the curly texture. Please have more patience and time to detangle it gently.
When you wash or detangle the wig product with the lace part, such as the lace closure wig, the lace front wig and the full lace wig, please be gently and carefully to better protect the lace part.
3. We are located in China.
4. If you are not at home, we can tell the delivery company to release the signature.
1. How long will it take for my order to arrive?
At the moment, all orders are running on about 15 business days processing/production time (big sales excluded). (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
2. What are your shipping rates?
We use DHL/Fedex/UPS on all orders. The shipping fee starts at $10 and depends on the products' weight.
3. Do you ship internationally?
Yes. We ship worldwide.
4. Will you provide a tracking number after shipping?
Yes, once your order is ready you will receive email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL's website.
5. What is your RETURN POLICY?
Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The lace and ties have NOT been cut.The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA).
Returns without Authorization are not allowed.
You are responsible for all return shipping costs. We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
6. Can I exchange my HGH hair?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture and length within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
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customers reviews 2 Reviews
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Toni Hen***.Verified Buyer
06/27/2019
This wig is absolutely gorgeou.s. I received so many compliments. It is versatile & easy to maintain!
Love Tab***.Verified Buyer
04/21/2019
Absolutely in love with this , it’s soo natural and easy to manage !
2 Reviews
