Attention: If you choose full lace wig or lace front wig construction, you will need 30-35 business days to be customized and another 3-5 business days to be delivered. If you choose lace closure wig construction, you will need 15 business days to be customized and another 3-5 business days to be delivered.
LETTER FROM CHICHI:
Hello and thank you so much for the love and support!
The CHOPPED by ChiChi top lace wig is going to be a staple in your arsenal and a classic from Her Given Hair! It’s chic, timeless, classy, and has tons of personality! You now can get A realistic tapered look without sacrificing your hair length!
Everyone’s heads and faces are shaped and sized differently; so I created the cut to be customizable.
I instructed Her Given Hair to make the nape, side burns, and fringe a little longer than the model that you have seen me wearing. This enables you to have room to play when you receive your wig from the factory. Some people have longer necks, napes, longer sideburns, or wider foreheads; we wanted to allot for that. If it’s too short when you get it there’s no adjusting that can be done. So don’t panic when you unbox your best wig EVER and it’s a little longer in those areas.
If you have any questions please email hergivenhair.
Delivery Time:
Please allow a 30-35 business day processing/production time for full lace wigs and lace front wigs, 10-15 business days for lace closure wigs.
Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
Shipping Fee: $12 (USD)
ATTENTION
Attention:
(1)If you want to cancel your order 12 hours later after you receive our cofirmation or want to exchange and return your package without any quality problem, you will need to pay $20 for the restocking fee.
(2)The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP,
and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.
We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
(3)Please do remember to co-wash the hair before your first install to reduce tangling.
ASK A QUESTION
customers questions
KEISHETTA Joiner.Verified Buyer
Q:
can this wig be dyed? Bleached?
A:
Hi,dear.
Yes, all the hair on our website can be bleached and dyed.
But we don't receommed that you color curly hair very light because you will suffer hair loss and loss of curl pattern.
The same occurs with our natural hair as well because you are removing melanin and proteins from the hair.
If you do color the hair, we recommend having a professional do it. We also recommend lifting the color slowly with a lower developer (20).
Do not process with a dryer because the heat will help to relax it.
Keep in mind that you will need to provide extra care to the hair after bleaching it, such as weekly deep conditioning treatments.
Best wishes.
Lillian Green.Verified Buyer
Q:
I am interested in your Chi-Chi Coily unit. What does natural color look like, is it jet black?
A:
Hi,dear.
Thank you for asking.
The natural color looks more like dark brown.
And if you need jet black, please choose #1B.
Best regards.
P Shepard.Verified Buyer
Q:
What are lace front wigs and what is the difference between the 3 options you list?
A:
Hi,dear.
The most obvious difference is that they have different lace area.
Full lace wig has the most lace part, so it will be the most suitablr for free parting.
And Lace closure wig is in 150% density and the other two is in 130 density.
That it.
Best regards.
lyn.Verified Buyer
Q:
Hi. Ordering the chi chi unit, if I order the wrong size can it be exchanged providing the lace is not cut off?
thanks
A:
Hi,dear.
Yes. According to our return & exchange policy. If the hair has not been used.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA). Returns without Authorization are not allowed.
You are responsible for all shipping costs (the shipping fee we shipped it out and the shipping fee you will return it). We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
For the wig products, you will need to pay $20 for the restocking fee to return.
For ponytail and puff products, you will need to pay $10 for the restocking fee to return.
Best regards.
Tiffany Jones.Verified Buyer
Q:
Do you have this wig colored already?
A:
Hi,dear.
All our wigs will be colored after we receive the orders so we do not have this wig colored alreday.
Best regards.
Janet Wewe.Verified Buyer
Q:
Hi,
I am writing to ask the measurements of the small and medium cap sizes so I can compare them against my head measurements. Because I'm not sure whether to order one of those or if i should customize for my own head size. Thank you
A:
Please check this link: https://www.hergivenhair.com/measure-guide.html
Rhonda Gray.Verified Buyer
Q:
Hello
Can the chopped by chi chi unit be ordered in the kinky 4c hair?
A:
I think we can customize it for you, but if we use kinky texture hair, the style might be very unlike the picture.
Sandrine.Verified Buyer
Q:
Dear All,
I would like to order this article, how to make it ? Because I leave in France.
Thank you for tour attebtion.
Regards
Sa drine
A:
Hi, you can directly purchase it on our website and we will ship it to you. The producing time will be 15 business days, the shipping will take 5-7 business days.
Jag.Verified Buyer
Q:
Do they come in lighter colors, light brown, dark blonde, mixed blonde and browns
A:
I'm sorry we only offer natural color and #1B color that you can choose it yourself.
.Verified Buyer
Q:
I am so in love with this unit. My natural hair is too thin to achieve this look. The YouTube gurus are slaying this unit. YASS! I’ve never worn a wig. Since the back is a tapered cut, can you tell me the advantage of having a full lace vs the frontal lace for this particular unit?
A:
Thank you so much for your love. To this unit, the style of those two wig types is similar. One of the differences is that the frontal lace wig has more hair volume. It means the hair will be more fuller. The other difference is the full lace wig can have a free part. But the frontal lace wig can only be part within the lace part of 4"x4". Hope this may help you. Any other question, please email us by [email protected]
Diana Hale.Verified Buyer
Q:
Love the style! Can I color the hair?
A:
Yes, you can. As all of our hair products are made of 100% real human hair, there is no problem to color the hair. But please note that you may suffer hair loss and curl losing during this process. That's with real hair as well because you are removing melanin and proteins from the hair. If you do color the hair, we recommend having a professional do it. We also recommend lifting the color slowly with a lower developer (20). Don't process with a dryer because the heat will help to relax it. Please keep in mind that you will need to provide extra care to the hair after bleaching it, such as weekly deep conditioning treatments.
Eliah.Verified Buyer
Q:
What is the difference between the full lace and the lace closure ? Thank you
A:
Hi, the difference between them is the size of lace. For full lace wig, the cap is all made of lace. This will help to make it look more natural and can have a free part. While lace closure wig only has a lace (4"x4") on the top. You can only part your hair within this area. Hope this is clear. Any confusion, please email us by
[email protected]
Sheila.Verified Buyer
Q:
I'm interested in your tapered, natural looking unit? Are your units made of human or synthetic hair?
Thank you.
A:
All of our hair products are made of 100% real human hair. Please do not worry.
Ann.Verified Buyer
Q:
Just came across this unit on YouTube....disappointed it isn’t offered n a mixed grey (#280, 44).
A:
Sorry dear. For this unit, we only have one color choice of #2. If we provide more opinions in the future, we will announce it the first time.
Andrea Fisher.Verified Buyer
Q:
I'm 68 years young, but I love my natural styles can these wigs be colored lighter & do they come in a mixed grey?
A:
I am sorry for this. We do not have products with lighter color or grey mixed now. Most of them are natural hair color #2.
1. How long will it take for my order to arrive?
At the moment, all orders are running on about 15 business days processing/production time (big sales excluded). (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
2. What are your shipping rates?
We use DHL/Fedex/UPS on all orders. The shipping fee starts at $10 and depends on the products' weight.
3. Do you ship internationally?
Yes. We ship worldwide.
4. Will you provide a tracking number after shipping?
Yes, once your order is ready you will receive email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL's website.
5. What is your RETURN POLICY?
Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The lace and ties have NOT been cut.The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA).
Returns without Authorization are not allowed.
You are responsible for all return shipping costs. We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
6. Can I exchange my HGH hair?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture and length within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
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customers reviews 4 Reviews
write a review
Joyce Bu***field.Verified Buyer
09/03/2020
Love, love, love this unit. I got it in the picture color. It is so easy to wear. It’s truly a wash, style and go wig. It looks so natural. Love how easy and manageable it is. No fuss. I did very little trimming. I highly recommend. You won’t be disappointed.
Deanna R***son.Verified Buyer
12/06/2019
Very natural hair !
Sonja Re***.Verified Buyer
12/08/2018
I have to say that this wig doesn't look like the picture,that it's a lot smaller when it comes to the thickness that has been shown by the beauty gurus and that's what i was worried about most when ordering it b/c I've never customized a wig.That being said, it not looking like the picture, placing it on my head, its just PERFECT! I LOVE IT it looks so natural i can't wait to actually wear it! Im so excited! Will definitely save to buy another wig from HGH! THANKYOU!
Diane St***ge.Verified Buyer
07/17/2018
This has become one of my favourite wigs. It is so natural looking
4 Reviews
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