1. What are your hours of operation?
Monday - Friday
GMT(Greenwich mean time): 11:30PM - 8:00AM
PST(Pacific Standard Time): 4:30PM - 1:00AM
MST(Mountain Standard Time): 5:30PM - 2:00AM
CST(Center Standard Time): 6:30PM - 3:00AM
EST(Eastern Standard Time): 7:30PM - 4:00AM
Because of the time difference, most customer service inquiries will be responded during the hours above.
2. Do you offer any discounts?
At the moment, we do not have any ongoing discounts or sales.
Please make sure to follow us and engage with us on Instagram @hergivenhair where we periodically have special offers!
3. Do you offer a wholesale program or distributorship?
As a factory supplier with stable quality hair supply, we welcome inquiries for wholesale and distributorship requests. Please send us an email with your requirements to: [email protected]
4. How can I track my order?
After placing an order on our website, you will receive an email confirming your order has been processed. When your hair is shipped out, you will receive an email containing your tracking number (The email may go into your spam box, please check it carefully). If you have any additional questions, please contact our customer service team.
5. What is 3B/3C-4A/ 4B-4C?
3B has a medium amount of curls, ranging from bouncy ringlets (spiral like curls of hair) to tight corkscrews (spiral-shaped corkscrew curls).
3C has tight curls in corkscrews. The curls are very tight and fine in texture.
4A has an “S” pattern when stretched. The curl pattern is more defined.
4B has a less defined curl pattern, like the letter “Z”.
4C is very tightly coiled and thick.
Please click this link to check more details:
6. How to choose a hair texture?
To make sure you are getting the hair texture that most accurately matches your hair, we recommend you order a sample on our website.
You can also check this page for help in choosing a texture:
You can also browse our product web pages or check pictures on our official Instagram page.
7. How many bundles do I need for a full head?
If you need a full head look, we recommend 2 bundles for lengths under 18” and 3 bundles for lengths above 18” of the normal weft or clip with 100g.
One bundle of the glam full head set is also ok for your full head need. The longer, the heavier of the glam full heat set to achieve this goal.
If you only want to add some hair volume and length, it depends on the hair density you want to achieve.
The following picture is the difference of the full look between two bundles of the normal clip ins and one bundle of the glam full head set clip in:
8. Which hair length should I choose?
You can refer to the table on our product web page. Generally our hair will experience shrinkage due to the tightness of the curls. It appears to be 45%~ 50% shorter than its actual length.
You can see their difference in different texture:
|Actual Length in Kinky State
|Actual Length in Coily State
|Actual Length in Curly State
|Actual Length in Kinky Blow Out State
Another way is to check pictures of our customers on our product page or Instagram page. Find what hair effect you want and you can see marked length below the pictures.
10. How long does the hair last?
As our hair is 100% human virgin hair, it will shed and tangle like our own hair. The slight shedding is normal and will not affect your installation.
The life expectancy of the hair is solely dependent on the care and daily routine you provide to your hair. Please avoid chemical harm or heat harm. If the hair is clip in or weft, please seal it before installation. It will help reduce the shedding.
If well maintained, our hair can last 5-6 months for daily installation. If you have a professional stylist help you maintain your hair regularly, it will last more than one year.(we have some customers who have the experience to last our hair more than two years with better maintenance themselves)
As the curl of the kinky texture is tightest, you will need more effort to manage it and you will experience more shedding compared to the coily and the curly texture. Please have more patience and time to detangle it gently.
When you wash or detangle the wig product with the lace part, such as the lace closure wig, the lace front wig and the full lace wig, please be gently and carefully to better protect the lace part.
11. Do you offer other color hair? Can I custom order a different color?
Yes, at the moment we can offer color services. As we all know, coloring will be affected by some factors, such as the temperature, the processing time, the coloring products and so on. Since our color service is totally offered by our professional stylists after you make an order, please understand that the color will be a little different if you make orders separately at different time. The hair you received will be also a little different from our website picture and the hair in Youtube Sponsors’ Videos because of the difference in the light, the filter and the handmade processing.
For example, you can see the texture and length difference between Ombre color, Natural Color and #1B Color of the same 14 inches coily weft:
12. Can the hair be bleached?
Yes, all the hair on our website can be bleached
However, keep in mind when you color curly hair very light you will suffer hair loss and loss of curl pattern. The same occurs with our natural hair as well because you are removing melanin and proteins from the hair. If you do color the hair, we recommend having a professional do it. We also recommend lifting the color slowly with a lower developer (20). Do not process with a dryer because the heat will help to relax it. Keep in mind that you will need to provide extra care to the hair after bleaching it, such as weekly deep conditioning treatments.
13. Can I straighten the hair?
Yes, you can straighten this hair but keep in mind that just like our own natural hair, this hair is also susceptible to heat damage and loss of curl pattern. Due to this we do not recommend you straightening your hair.
14. I have more than one curl pattern, which collection do you recommend?
We recommend using the hair you plan to leave out as a marker for which collection to purchase.
15. Can I swim or go in the ocean?
Yes, you can swim with our hair. However, we highly recommend you wear a swim cap to protect salt water from taking all the moisture out of the hair, or it will cause tangling.
16. What type of hair care products should I use?
||Wash Hair Extensions
||DevaCurl Shine Spray
||SheaMoisture Raw Shea
Butter Deep Treatment Masque
Qhemet Amla & Olive Heavy Cream
||Karen's Body Beautiful Sweet
Ambrosia Leave in Conditioner
||OBIA Natural Hair Care Curl
|Shea Moisture Raw Shea Butter
Deep Treatment Masque
For more products, please refer to the information booklet you received with your order.