Delivery Time:
Please allow about 15 business days processing/production time.
Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
Shipping Fee: $19 (USD)
ATTENTION
Attention:
(1)If you want to cancel your order 12 hours later after you receive our cofirmation or want to exchange and return your package without any quality problem, you will need to pay $20 for the restocking fee.
(2)The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP,
and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.
We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
(3)Please do remember to co-wash the hair before your first install to reduce tangling.
ASK A QUESTION
customers questions
Tonya Stephens.Verified Buyer
Q:
Hi, I bought this wig and I love it. It appears shorter than whats listed online. Is that possible?
A:
Dear customer
Thank you for your email.
Our hair will experience shrinkage due to the tightness of the curls. It appears to be 45%~ 50% shorter than its actual length, depending on its curl pattern.
If you are still not sure, you can send us a picture of your wig via emial, and our staff will check it for you.
If you have any other problems, please feel free to contact me.
Best regards
Dolores
Chelsie Clark.Verified Buyer
Q:
Hello!
Is the "Curls Always Poppin" wig currently running in a 15 day processing/production time? Or do you already have some made?
Thanks!
Chelsie
A:
Dear customer
Yes, the "Curls Always Poppin" wig is not prepared and requires a 15 business day processing/production time.
Once shipped, please allow 5-7 business days to receive your order.
We also offer expediting order service on wig orders which will need to pay extra $20. After we receive your expediting fee, your order will be finished within 7-10 business days and you will need another 5-7 business days to receive it.
Thank you for the long waiting in advance.
Best regards
Tara Reed.Verified Buyer
Q:
Do you have this in longer lengths, eg., 20 inches?
A:
Hi,dear.
We can customize one if you want.
But it will need longer time for processing.
Please email us what volume you need in 20-inch and we will help you with that.
Best regards.
Janine Rozier.Verified Buyer
Q:
Hello. Do you offer payment plans for your wig units? I am interested in the Curls Always Poppin. Thank you.
A:
Hi,dear.
Thank you for asking.
Currently we don't have any sale plan on this unit.
But we will have a sale on new arrivals. It will be realsed around May.8th.
Best regards.
Tonya Stephens.Verified Buyer
Q:
Hello, what is the difference between a full lace wig and a lace closure wig? Thank you.
A:
Hi,dear.
Thank for asking.Lace closure wig is hand & machine tied and it is in 150% density.Full laca wig is hand-tied and it is in 130% density. Also, the lace in the frontal of the wig will be bigger than lace closure. That means you will have bigger area for parting.
So if you want higer density, you can choose lace cosure wig. And if you want free parting, you can choose full lace wig.
Best regards.
nkoli.Verified Buyer
Q:
Can i get this in 24 inches?
A:
Hello,
We can offer you this wig in 24-inch.
But please be aware that it may not achieve the effect like the regular length.
Best regards.
Antonia Anegbeode.Verified Buyer
Q:
Hi! I'm thinking of purchasing this product but I was wondering what color "natural color" is compared to what 1B is. Is it lighter or darker than 1B. If I wanted a color as close to black as possible what would be the best option? Thank you!
A:
The natural color is lighter than #1B, if you need it close to black, you can choose #1B.
Neibra Stewart.Verified Buyer
Q:
Can I get approx 5% gray hair added to a “curls always poppin” unit?
This is what I want. 832.233.0239. Can you add the white/grey before sending? I pay first.
A:
Hello dear,
I'm sorry to tell you we can't provide dyeing the hair into grey service.
Our hair is mostly 100% human virgin black hair.
If we dye it into light color, we will bleach the hair and dye the color on it.
After that, the hair may suffer hair loss and loss of curl pattern.
Therefore, we don't offer too light color service and I hope you can understand it.
Bee.Verified Buyer
Q:
Will you have any sales on this unit?
A:
Yes, our Anniversary Sale just starts. Please do not miss this chance.
Roni.Verified Buyer
Q:
Is the hair same direction? Can it be dyed lighter blondish?
A:
As all of our hair products are made of 100% real human hair, they can be bleached. But normally, when you color curly hair very light you will suffer hair loss and curl loosing. That's with real hair as well because you are removing melanin and proteins from the hair. If you do color the hair, we recommend having a professional do it. We also recommend lifting the color slowly with a lower developer (20). Don't process with a dryer because the heat will help to relax it. Please also keep in mind that you will need to provide extra care to the hair after bleaching it, such as weekly deep conditioning treatments.
Natalie.Verified Buyer
Q:
What is the color of this wig? Does it come in the color 1b?
Is it 100% human hair?
A:
Hello dear, the color of this wig is Natural Color #2. If you prefer the color of 1B, we can dye it for you with some extra payment. All of our hair products are made of 100% real human hair. Please do not worry.
Deirdre.Verified Buyer
Q:
Is this available in a full frontal version?
A:
Yes dear. It is available in a Full Lace Wig. We can specially customize for you. Please just leave your requirement in the box of Special Request when ordering. Then we will check it and contact you.
Deirdre.Verified Buyer
Q:
Do you have this (curls always Poppin) in a true lace frontal (ear to ear) version instead of a lace closure?
A:
Yes, we can dear. Please place the order directly and leave your requests in the box of Special Request. Then we will check it and contact you for further details and extra payment.
Cassandra Brown.Verified Buyer
Q:
Is this unit 270 G?
A:
No, dear. This unit is 16"-220G
K.Verified Buyer
Q:
Is this available in 100 or 150% density?
If yes, what’s the cost for the 16inches
A:
Hello,
The density of this wig is 150% and the price is $369.
You can order it from the following link:
http://www.hergivenhair.com/curls-always-poppin-curly-unit-p-88/
1. How long will it take for my order to arrive?
At the moment, all orders are running on a 3-5 business day processing/production time (big sales excluded). (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
2. What are your shipping rates?
We use DHL/Fedex/UPS on all orders. The shipping fee starts at $10 and depends on the products' weight.
3. Do you ship internationally?
Yes. We ship worldwide.
4. Will you provide a tracking number after shipping?
Yes, once your order is ready you will receive email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL's website.
5. What is your RETURN POLICY?
Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA).
Returns without Authorization are not allowed.
You are responsible for all return shipping costs. We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
6. Can I exchange my HGH hair?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture and length within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
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customers reviews 8 Reviews
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Tonya St***ns.Verified Buyer
07/07/2020
Just received this hair and I love it. It's so easy and low maintenance. These curls are amazing and it looks natural.
adia Bah***.Verified Buyer
03/12/2020
It looks so real
Anthony ***niels.Verified Buyer
12/07/2019
My boyfriend gifted this wig to me and I absolutely love it!! So realistic looking
Princess***lins.Verified Buyer
05/07/2019
I love this unit! This was my second purchase from HerGivenHair. I also have the clip-ins in the same texture. They match my natural curl pattern so closely! Everyone always compliments me on my hair when I wear this unit. Everyone assumes that it is my hair. :) The hair is quite an investment, but its the best natural hair quality I have found yet. Just wish shipping was free considering how much the units costs. Nonetheless, I will continue being a returning customer!
8 Reviews
