Attention: If you choose full lace wig or lace front wig construction, you will need 30-35 business days to be customized and another 3-5 business days to be delivered. If you choose lace closure wig construction, you will need 15 business days to be customized and another 3-5 business days to be delivered.
Delivery Time:
Please allow a 30-35 business day processing/production time for full lace wigs and lace front wigs, 10-15 business days for lace closure wigs.
Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
Shipping Fee: $12 (USD)
ATTENTION
Attention:
(1)If you want to cancel your order 12 hours later after you receive our cofirmation or want to exchange and return your package without any quality problem, you will need to pay $20 for the restocking fee.
(2)The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP,
and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.
We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
(3)Please do remember to co-wash the hair before your first install to reduce tangling.
ASK A QUESTION
customers questions
Terry.Verified Buyer
Q:
Can you dye this hair?
A:
Dear customer
Thank you for your email.
Yes, at the moment we can offer color services.
As we all know, coloring will be affected by some factors, such as the temperature, the processing time, the coloring products and so on.
Since our color service is totally offered by our professional stylists after you make an order, please understand that the color will be a little different if you make orders separately at different time. The hair you received will be also a little different from our website picture and the hair in Youtube Sponsors’ Videos because of the difference in the light, the filter and the handmade processing.
If you have any other problems, please feel free to contact me.
Best regards
Libby.Verified Buyer
Q:
Any other colors
A:
Dear customer
Thank you for your email
You can choose natural color or 1B color in the HAIR COLOR option box.
And we do offer custome color service, you can send the name and a picture of your ideal color to us via email, and we will reply to you whether it's feasible.
If you have any other problems, please feel free to contact me.
Best regards
TinaVann.Verified Buyer
Q:
What color is natural and what color is 4b? My hair is dark brown usually I get 1b braids. Which color should I order?
A:
Hello,
The natural color is more like dark brown and the #1b color is more drak, more like black.
And you can check the picture of these two colors on our website in F.A.Q. Since i can not send you pictures.
Best regards.
Patricia.Verified Buyer
Q:
What’ is the density on the fro your glory wig.
How will it take to come if I order on Monday? Can I get a discount for the holidays season?
A:
Hello,
Sorry for the delay.
The density depends on the wig type. Usually the laceclosure wig is 150% in density, and the front lace wig and full lace wig is 130% in density.
Also recently we have Christmas discount. Please go check on our website.
Best regards.
1. How long will it take for my order to arrive?
At the moment, all orders are running on a 3-5 business day processing/production time (big sales excluded). (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
2. What are your shipping rates?
We use DHL/Fedex/UPS on all orders. The shipping fee starts at $10 and depends on the products' weight.
3. Do you ship internationally?
Yes. We ship worldwide.
4. Will you provide a tracking number after shipping?
Yes, once your order is ready you will receive email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL's website.
5. What is your RETURN POLICY?
Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA).
Returns without Authorization are not allowed.
You are responsible for all return shipping costs. We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
6. Can I exchange my HGH hair?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture and length within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
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customers reviews 3 Reviews
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Patricia***dley.Verified Buyer
01/21/2020
I recently purchased the fro of glory unit and I am sooooo happy
Joyce Bu***field.Verified Buyer
12/28/2019
Wow! What a great wig. I love it. One of the best. Love the texture and color. I got it in the 1b color. I love how I can wear it has a wash and go. Or, I can add enough product to make it look like a curly Afro. Great wig.
Chinwend***oniwu.Verified Buyer
12/19/2019
I loveeeeeeee this wig sooooooo much. I receive compliments each time I wear it. So realistic and beautiful. Best afro wig i've had so far
3 Reviews
