Attention: If you choose full lace wig or lace front wig construction, you will need 30-35 business days to be customized and another 3-5 business days to be delivered. If you choose lace closure wig construction, you will need 15 business days to be customized and another 3-5 business days to be delivered.
Delivery Time:
Please allow a 30-35 business day processing/production time for full lace wigs and lace front wigs, 10-15 business days for lace closure wigs.
Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
Shipping Fee: $12 (USD)
ATTENTION
Attention:
(1)If you want to cancel your order 12 hours later after you receive our cofirmation or want to exchange and return your package without any quality problem, you will need to pay $20 for the restocking fee.
(2)The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP,
and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.
We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
(3)Please do remember to co-wash the hair before your first install to reduce tangling.
ASK A QUESTION
customers questions
Pamella.Verified Buyer
Q:
Hello, I would like to know if you delivery to Japan and how much would it be?
Thank you.
A:
Hello, we ship worldwide.
The shipping fee will be $20-30 depends on the weight of your package.
Victoria Davis.Verified Buyer
Q:
Do it come in any other length
A:
Hello,
You can choose the hair length you want before you add to cart.
We do offer 14",16",18",20".
Rafaela.Verified Buyer
Q:
Olá boa tarde, faz entrega por Brasil?
A:
Hello,
Yes, we ship worldwide.
The producing time of our wigs is 15-20 business days.
The shipping will take 7-15 business days normally.
Olá,
Sim, nós enviamos para todo o mundo.
O tempo de produção de nossas perucas é de 15-20 dias úteis.
O envio leva de 7 a 15 dias úteis normalmente.
Elizabeth Green.Verified Buyer
Q:
Hello what is the density of this unit I am looking for 200% density
A:
Hello,
If you choose the lace closure wig type, the density of it is 150%.
If you choose the lace front wig type, the density of it is 130%.
Jaye.Verified Buyer
Q:
Can I order a different length on this wig? How long will it take to arrive?
A:
Hello,
You can choose the hair length yourself before you add it to cart.
We do offer 14",16"18",20" for this wig.
The producing time of our wigs is 15-20 business days.
Renee.Verified Buyer
Q:
How much is this wig? Hearing your curls 18 inches
A:
Hello,
You can choose the details of the wig you want, then the price will show below.
kimonique m Fleming Welch.Verified Buyer
Q:
HELLO, CAN THIS HAIR BE ORDERED IN NATURAL BROWN. THANK YOU.
A:
Hello,
If you need this wig in natural color, we can customize it for you.
And a reminder that the wig is customized for you based on your request. Exchange and return are not allowed except quality problems.
1. How long will it take for my order to arrive?
At the moment, all orders are running on a 3-5 business day processing/production time (big sales excluded). (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
2. What are your shipping rates?
We use DHL/Fedex/UPS on all orders. The shipping fee starts at $10 and depends on the products' weight.
3. Do you ship internationally?
Yes. We ship worldwide.
4. Will you provide a tracking number after shipping?
Yes, once your order is ready you will receive email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL's website.
5. What is your RETURN POLICY?
Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA).
Returns without Authorization are not allowed.
You are responsible for all return shipping costs. We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
6. Can I exchange my HGH hair?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture and length within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
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