Mannequin Photo Specification:
Hair Length: 18 Inches
Hair Volume: 240g
- Medium luster
- 4 x 4 inches lace top
- 3 combs & 2 adjustable elastic straps
- Coily hair is the hair that has been tailored to match 3C & 4A hair
- Color service: natural color/#1b (If you want to color the hair that it would be best to choose the natural color instead of 1b)
Attention:
The processing time of this wig-COTLW01 will need 20-25 business days now because of our factory capacity which was affected by the holiday and virus. I'm sorry for the inconvenience. Now our wig production has been restored and our workers are seizing time to produce your wig as soon as possible.
SHIPPING
Delivery Time:
Please allow a 10-15 business day processing/production time.
Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
Shipping Fee: $12 (USD)
ATTENTION
Attention:
(1)If you want to cancel your order 12 hours later after you receive our cofirmation or want to exchange and return your package without any quality problem, you will need to pay $20 for the restocking fee.
(2)The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP,
and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.
We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
(3)Please do remember to co-wash the hair before your first install to reduce tangling.
ASK A QUESTION
customers questions
Judith.Verified Buyer
Q:
Hello can this wig be parted anywhere? Or is the part only in the middle?
A:
Hello,
This wig has a 4*4 lace inthe fornt. And in this part, you can part as you like.
Best wishes.
Lauren.Verified Buyer
Q:
Hello ! I’m interested in purchasing your COTLW01 Unit. I’ve measured my head.. my circumference, temple to temple, and nape are off by maybe an inch and a half. Would you recommend me purchasing a custom unit? Or is the unit somewhat stretchy or forgiving? I don’t want the Wig to be too big. I look forward to your response.
Thank you.
A:
Hi, after you measure your head you can choose a size which is closure to your measurements. We also sew the elastic band for you, so you don't need to be very worried.
Adrianne.Verified Buyer
Q:
Can this be put into a ponytail?
A:
It has no problem with a low ponytail. But if you prefer a high ponytail, I think our Full Lace Wig is a better choice.
Francesca Jean-Baptiste.Verified Buyer
Q:
Why does this wig look dry compared to HerGivenHair Coily Textured Lace Closure Wig-COTLW01 that is ($349-499)? Aren't they the same wig, except for one being able to be styled like a 360 wig?
A:
Hello, they are the same wig. The only difference between them is the hair texture.
As kinky hair has smaller curls than coily, it needs more work to maintain the curls. So the hair ends will be a little bit dry. We recommend you put it on a deep condition program at least once or twice a week. You can encase the ends in a plastic cover of some kind after you apply a moisturizing product.
Lisa.Verified Buyer
Q:
Hi, I saw a YouTuber with a coily 20 inch wig. Do you still offer that length? I’m pnly seeing the 18 inch.
A:
Yes, we have the option of 20"-260g. You can order it directly from our website.
Nakita.Verified Buyer
Q:
What is the color of this wig?
A:
The color of this wig is Natural Color #2. If you prefer other colors like 1B, we can customized for you with some extra payment.
Lorenda Djanie.Verified Buyer
Q:
Hi I really love this wig and I’d like to purchase one but I have a small face. Can you customize this unit for me in a lesser density? About 180 instead of 240?
A:
Hi dear, we will customize the cap according to the detail sizes you offer us. This will ensure the wig to fit you very well. Please do not worry. About the density, we can customize for you. But depends on our service experiences, for length 18” volume over 200g will be a better choice. 180g may be with too less hair, so the parting place will not be natural enough.
Stacey.Verified Buyer
Q:
What is the length of this wig in this photo? Thank you.
A:
Hello,
The length of the photo is 18 inches and 240g.
1. How long will it take for my order to arrive?
At the moment, all orders are running on a 3-5 business day processing/production time (big sales excluded). (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
2. What are your shipping rates?
We use DHL/Fedex/UPS on all orders. The shipping fee starts at $10 and depends on the products' weight.
3. Do you ship internationally?
Yes. We ship worldwide.
4. Will you provide a tracking number after shipping?
Yes, once your order is ready you will receive email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL's website.
5. What is your RETURN POLICY?
Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA).
Returns without Authorization are not allowed.
You are responsible for all return shipping costs. We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
6. Can I exchange my HGH hair?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture and length within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
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customers reviews 12 Reviews
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Keziah A***.Verified Buyer
09/17/2020
I got this hair years ago and it’s still holding up great. I love it and will purchase another soon!
Anne Gra***.Verified Buyer
07/26/2020
I've had this wig since March 2018 and it's still full and luscious. Still receiving so much compliments. I love it and planning on getting another one
Jurielle***ott.Verified Buyer
06/16/2020
I love the wig...Looks just like my own and easy to blend to my own hair
12 Reviews
