- Beginner Friendly
- Full Protective Style With No Leave Out
- Protect Your Edges Well
- Super Natural and Convenient With No Lace And No Glue
- Different Styles According To Your Mood
Shipping Time: The process time of the wig will need 15-20 business days.
LENGTH GUIDE
Length Chart:
Each bundle is measured by its length when straight. Due to the kinky and curly nature, you will experience shrinkage. Please check our length chart to accurately decide what length is best for you.
Straight Length
10"
12"
14"
16"
18"
20"
22"
Actual Length In Kinky State
4"
5"
6"
7"
7.5"-8"
8.5"-9"
9.5"-10"
SHIPPING
Delivery Time:
Please allow a 15-20 business day processing/production time.
Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
Shipping Fee: $12 (USD)
ATTENTION
Attention:
(1)The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
(2)Please do remember to co-wash the hair before your first install to reduce tangling.
ASK A QUESTION
customers questions
SANDY BAKER.Verified Buyer
Q:
Do you have this wig in 12 inches like on The Hearts in TheheartsandCake90 YouTube video?
Please let me know. This is the 2nd time I've asked this question with no response.
I'm still waiting for my other order to come. Thank you.
A:
Hi, dear.
Yes, we do have a 12-inch Kinky headband wig.
It is at 160g. If you need a 185g one, we can offer a custom order.
By the way, we've replied to your email a few ago.
If you need to custom it, please let us know.
Best regards.
Rae.Verified Buyer
Q:
is this human hair or synthetic hair? Thank you
A:
Hi,dear.
All our hair are made with 100% human hair.
Best wishes.
Ruth Abaya.Verified Buyer
Q:
What is "natural color"? And what is your return policy?
A:
Hi,dear.
Our natural color is more like dark brown.
And if you need to return, please email our cusomter serive in first 7 days after you receive the hair.
If the hair has not been used, we will help you return.
And more details, please check on our site(F.A.Q part).
Best regards
koko.Verified Buyer
Q:
How do I know my cap size? I dont see a measurement chart on your website.
A:
Hi,dear.
Thank you for your message.
Please check the "measurements" words beside the cap size option.
You will see a size chart and measurement guide.
Best regards.
Nadine.Verified Buyer
Q:
Is the 15 -20 days processing applied to products in stock? I want to purchase a headband wig , but that time is very long
A:
Hi,dear.
Currently Headband wig will need at least 15 business days for processing/production.
That because we don't have stock for it. We place orders to our factory after we receive cusomter's orders.
Hope for your understanding.
Best regards
C. Garrett.Verified Buyer
Q:
Hello HGH,
Just to be sure, is the 16” Kinky Headband Wig-HBWIG02 actually 7” straight in the shortest sections or is it 7” straightened around the entire perimeter? I would like to know if this wig has been styled. It seems as if the cut of the wig graduates — shorter in the front and a bit longer on the sides and in the rear.
Thank you for your assistance,
CG
A:
Hi,dear.
7-inch doesn't mean every side of the wig. It means the whole look.
As you know, if the hair at the back of wig is in same length as the top part.
The wig will looks messy.
best regards.
Harvey.Verified Buyer
Q:
Is this 100% human hair and where is it being shipped from?
Thank you.
A:
Hi,dear.
Thank you for asking.
Yes, it is 100% human hair,and it will be shipped from China.
If you have any other questions, please feel free to contact us.
Best regards.
Suraya Jorge.Verified Buyer
Q:
What i shoud do to pay...
A:
Hi,dear.
Click Add To Cart button after you choose all description.
You will find the product in your shopping cart and you can check out there.
If it still fails, please email us the screenshot of the probelm you met.
Best regards.
1. How long will it take for my order to arrive?
At the moment, all orders are running on a 3-5 business day processing/production time (big sales excluded). (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
2. What are your shipping rates?
We use DHL/Fedex/UPS on all orders. The shipping fee starts at $10 and depends on the products' weight.
3. Do you ship internationally?
Yes. We ship worldwide.
4. Will you provide a tracking number after shipping?
Yes, once your order is ready you will receive email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL's website.
5. What is your RETURN POLICY?
Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA).
Returns without Authorization are not allowed.
You are responsible for all return shipping costs. We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
6. Can I exchange my HGH hair?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture and length within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
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