Delivery Time:
Please allow a 10-15 business day processing/production time.
Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
Shipping Fee: $12 (USD)
ATTENTION
Attention:
(1)If you want to cancel your order 12 hours later after you receive our cofirmation or want to exchange and return your package without any quality problem, you will need to pay $20 for the restocking fee.
(2)The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP,
and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.
We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
(3)Please do remember to co-wash the hair before your first install to reduce tangling.
ASK A QUESTION
customers questions
Xena.Verified Buyer
Q:
What color is the lace?
A:
Hi,dear.
Thank you for asking.
The lace of this color is linght brown.
Best regards.
.Verified Buyer
Q:
Hello there, do you ship to Namibia, and how long will the shipping take?
A:
Hi,dear.
Thank you for reaching out. Yes, we do ship to Namibia.And usually it takes 3-5 business day.
Best wishes.
Connie.Verified Buyer
Q:
How can I get expedited shipping
A:
Sorry we don't offer expedited shipping, but if you need, we can help you rush your order, it will cost $20. The producing time will be 5-7 business days, the shipping will take 2-3 business days to the US normally.
Cheyenne.Verified Buyer
Q:
Can I part this wig any where & can I flat iron it & the curly will return when I wash it ?
A:
After wearing the hair, please cleanse, hydrate and dry thoroughly. Then please store the unit in a plastic bag and put it in the box or container.
As they are made of 100% real human hair, you can flat iron them. But please do not do that too often. Or you may supper hair loss and curl loosing. The hair curl pattern will revert back after co-washing it. But if you use the chemical to style it, the curl pattern will not revert back. If you want to style it, it’s better for you to use the flexible rod. Hope this can be clear. Any other question, please email us. [email protected]
Eda.Verified Buyer
Q:
Can i get this wig with a full lace ?
A:
Yes, you can. If so, I think you can check our Curly Textured Full Lace Wig-CULW01 directly. Any other question, please be free to email us.
http://www.hergivenhair.com/hergivenhair-curly-textured-full-lace-wig-p-54/
Michelle.Verified Buyer
Q:
Is this a human or synthetic unit? Its not in the description...
A:
All of our hair products are made of 100% real human hair. Please do not worry.
ELLEN GRANT.Verified Buyer
Q:
How is this unit different from you Curly Texture Lace Front Wig 20”, besides the density?
A:
There are two differences.
1. This unit has a larger lace of 13"x6", which means it can better realize a free parting line.
2. This unit has a professional style cut by our stylize. You can make the style easily after receiving.
Sam.Verified Buyer
Q:
Has this wig has layers cut into it?
A:
Yes, dear. It has a very natural layer. Or you can have a professional cut after receiving.
Sam.Verified Buyer
Q:
Hi what is the density and weight of this wig please?
A:
The weight is 220g and the density is 130%.
1. How long will it take for my order to arrive?
At the moment, all orders are running on a 3-5 business day processing/production time (big sales excluded). (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
2. What are your shipping rates?
We use DHL/Fedex/UPS on all orders. The shipping fee starts at $10 and depends on the products' weight.
3. Do you ship internationally?
Yes. We ship worldwide.
4. Will you provide a tracking number after shipping?
Yes, once your order is ready you will receive email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL's website.
5. What is your RETURN POLICY?
Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA).
Returns without Authorization are not allowed.
You are responsible for all return shipping costs. We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
6. Can I exchange my HGH hair?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture and length within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
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customers reviews 5 Reviews
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Joyce Bu***field.Verified Buyer
06/12/2020
Nice unit. Nicely layered with a nice curl pattern. I like the texture and length. Gives me the opportunity to wear it in many different styles. Always a big fan of HerGivenHair.
Tonya St***ns.Verified Buyer
04/07/2020
I love this hair, I get so many compliments on it.
***.Verified Buyer
06/09/2019
Love it
Helen Bl***rz.Verified Buyer
08/03/2018
I purchase the curly unit about 4 months ago and I love it I get so many compliments and it really helps my confidence. Thank you so much for giving here for giving me a new lease on life