Attention: If you choose full lace wig or lace front wig construction, you will need 30-35 business days to be customized and another 3-5 business days to be delivered. If you choose lace closure wig construction, you will need 15 business days to be customized and another 3-5 business days to be delivered.
Wig with braids(without bun)
Accessories in the first pic
SHIPPING
Delivery Time:
Please allow a 30-35 business day processing/production time for full lace wigs and lace front wigs, 10-15 business days for lace closure wigs.
Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
Shipping Fee: $12 (USD)
ATTENTION
Attention:
(1)If you want to cancel your order 12 hours later after you receive our cofirmation or want to exchange and return your package without any quality problem, you will need to pay $20 for the restocking fee.
(2)The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP,
and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.
We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
(3)Please do remember to co-wash the hair before your first install to reduce tangling.
ASK A QUESTION
customers questions
Francesca.Verified Buyer
Q:
Can this unit be order in a 14 inch...instead of the 16 inch? Thank you
A:
HI,dear.
We can cusotmize one for you.
Please email us what volume you need in 14-inch.
So that i will check with the cost for you.
Best regards.
shon.Verified Buyer
Q:
Are the knots bleached
A:
Hi,dear.
We can offer that if you want.Just leave your request when you place an order. But it will take more days for processing.
And if you choose #1B color,it will be not available.Since colring the wig into black will dye the knots at the same time.
best regards.
elle.Verified Buyer
Q:
Can you order this wig without the braids? Will it arrive quicker without the braids?
A:
You can unbraid the braids. It will not come quicker without braids.
Cheri.Verified Buyer
Q:
Can you get this with the bun and wire?
do the 2 braids with beads come with the unit?
A:
The unit will come with the braids, but without the bun. Because of long-distance transportation, the bun will fall down. You need to make it yourself. But we will offer the gold wire.
Angeline Miller.Verified Buyer
Q:
can you cut off the extra lace from around the wig?
A:
Hi, if you accept after cutting the lace, exchanged and return are not allowed except quality problems. We can cut the lace for you.
wanda gaither.Verified Buyer
Q:
can you unbraid the hair and style another way?
A:
Yes, of course.
wansa gaither.Verified Buyer
Q:
Can you undo the braids, whenever you want and where it with a different style
A:
Yes, of course.
1. How long will it take for my order to arrive?
At the moment, all orders are running on a 3-5 business day processing/production time (big sales excluded). (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).
2. What are your shipping rates?
We use DHL/Fedex/UPS on all orders. The shipping fee starts at $10 and depends on the products' weight.
3. Do you ship internationally?
Yes. We ship worldwide.
4. Will you provide a tracking number after shipping?
Yes, once your order is ready you will receive email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on DHL's website.
5. What is your RETURN POLICY?
Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA).
Returns without Authorization are not allowed.
You are responsible for all return shipping costs. We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
6. Can I exchange my HGH hair?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture and length within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email [email protected] ASAP, and keep the hair EXACTLY THE WAY IT CAME.
This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
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